If you would like to contact us regarding any issue which is not directly related to failed attempts of generating gems, please do not hesitate to contact us at [email protected]
If you however do have trouble generating gems you can continue reading.

I haven’t received my gems

If you have not received your gems after following the instructions from the generator, please wait one hour and then try again. You should try to generate your gems at least three times before considering contacting our support about this issue. We have chosen to not reply to any gem or gold support queries unless you have tried to generate gems and failed at least three times.

If you have successfully tried to generate gems numerous of times and it still does not work. Please contact us at [email protected] and our team will do their best to help you get your generated gems to your account.